Privacy Policy

At Snêk Aktiebolag, we care about your personal privacy.
We process your personal data in accordance with applicable data protection legislation (GDPR) and only collect the information necessary to provide our services, fulfill our agreements, and create a better customer experience.

This policy explains what information we collect, why we collect it, how it is used, and what rights you have.
If you have any questions, you are always welcome to contact us.

Data Controller:
Snêk Aktiebolag (Company Reg. No. 559206-5055)
info@snek.se

Quotation Requests

When processing quote requests, we handle the following data:



  • Name

  • Address, phone number, email

  • Personal identity number

  • Delivery information


Purpose: To provide a quote and fulfill our commitments.
Storage period: The data is stored for up to 36 months from the date the quote is sent, in order to provide ongoing support.

Orders and purchases

When placing an order, we process the following data:

  • Name

  • Address, phone number, email

  • Personal identity number

  • Payment information

  • Order details

Purpose: To fulfill the purchase agreement, delivery, and warranty obligations.
Storage period: The data is stored for 7 years in accordance with accounting regulations. After that, personal data is deleted, although certain order information may be retained longer for warranty and claims purposes.

Customer experience and personalization

To provide a personalized experience on our website, we process the following data:

  • IP address

  • Cookies and click history

Purpose: To offer relevant product recommendations and a smoother experience on the site.
Storage period: The data is stored for up to 12 months from your last activity. You may request deletion of this data at any time.

For more information, please see our cookie policy.

Marketing

To market our products, we process the following data:

  • IP address

  • Cookies, click and visit history

  • Order number

Purpose: To display relevant ads and offers, both on our website and through external partners.
Storage period: The data is stored for up to 12 months after your last activity.
Legal basis: Legitimate interest. For newsletters and customer surveys, explicit consent is required.

Email Newsletters and Feedback Surveys

If you consent to receiving newsletters, we process the following data:

  • Name

  • Address, phone number, email

  • Voluntarily submitted information such as feedback or opinions

Storage period: As long as your consent remains valid or until you withdraw it.

Product development and service improvement

We process the following data:

  • Purchase history and user behavior

  • Technical data (device, browser, operating system, language, IP address)

  • Interaction with our site (visit duration, clicks, error messages, etc.)

Purpose: To improve and develop our services, offers, and features.
Processing: All analysis is performed at an aggregated level or anonymized within 12 months.
If you return within 24 months, we may link your data to previous visits. After that, the connection is deleted.

Hardware and Third-Party Products

Our knobs, handles, and fittings are supplied by Beslag Online, where you can find detailed care instructions and privacy information.